Shipping policy
Shipping Policy
At Pure Beauty Joy, we partner with trusted suppliers to bring you high-quality products.
All orders are shipped directly from our suppliers, which allows us to offer a wide selection at competitive prices.
Processing Time:
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification once your order has shipped.
Shipping Time:
- Once shipped from the supplier, delivery typically takes 7–14 business days, but varies depending on your location, the supplier's shipping origin, and selected shipping method.
- Shipping costs and delivery times for international orders will be calculated at checkout.
- Please note: Customs duties, taxes, and fees may apply and are the responsibility of the customer.
Order Tracking:
- Once your order has shipped, you will receive a tracking number via email to monitor the progress of your shipment.
- Please allow 24-48 hours for the tracking information to update.
Shipping Delays:
- Unexpected delays can occur due to high order volumes, weather conditions, or shipping carrier issues.
- If your shipment is delayed, we will do our best to notify you.
Lost or Damaged Items
- We are not liable for packages once they are in the hands of the carrier. However, we are happy to assist you in filing a claim.
- If your order arrives damaged, please contact us immediately with your order number and photos of the damaged items.
Questions? If you have any questions about your order, please contact us and we'll be happy to help.