Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
Because Pure Beauty Joy is a dropshipping storefront, our products are sourced and fulfilled by third-party suppliers. Return eligibility is subject to the individual supplier's policy. Generally, to be eligible for a return, your item must be in the same condition that you received it, new, unused, with tags, and in its original packaging. You'll also need your emailed order confirmation.
Please note that due to the nature of beauty and personal care products, we are unable to accept returns on items that have been opened or used, unless the item is defective or damaged.
How to Start a Return
To start a return, contact us at purebeautyjoyshop@gmail.com. Do not send items back without first contacting us, as return instructions vary by supplier. Items sent back without prior authorization will not be accepted.
Damages & Defective Items
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. Provide a photo of the issue so we can evaluate and resolve it with our supplier as quickly as possible. We will do our best to make it right, though resolution timelines may depend on our supplier.
Non-Returnable Items
The following items cannot be returned:
- Opened or used beauty and personal care products
- Sale items and gift cards
- Custom or personalized orders
- Perishable goods
Exchanges
The fastest way to get what you want is to return the eligible item and place a new order once the return is accepted.
Refunds
Once your return is received and inspected, we'll notify you of the refund eligibility. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, contact us at purebeautyjoy@gmail.com.